Frequently Asked Questions
Remove any doubt, find the answer you’re looking for!
01
How can I take part in the “Free Flights” promotions with The AA?
To take part in the promotion you need to apply for a loan with The AA between the qualifying dates and pass the 14 day cooling off period. Your PIN codes will then be dispatched by email from The AA within 7 days of your qualifying date.
Click here to find out more about the free flight promotions with The AA.
02
How many lastminute.com PIN codes am I entitled to receive?
03
What is a lastminute.com PIN code?
04
How can I request my Voucher code?
05
When will I be able to register the PIN code?
06
I cannot register the PIN code, what can I do?
- Check that the PIN code you entered consists of 13 alphanumeric characters;
- Check that there are no blank spaces before or after the PIN code;
- Please make sure you don’t confuse the letter “O” with the number “0”;
- Check that you have not already registered it. Check your inbox and junk folder to see if you have received the email with the voucher code;
- Check that the deadline for registration has not passed;
- Check that you have correctly entered all the information requested in the form.
07
I have more than one Registration code. Can I request a single Booking code for more people?
08
The Voucher code: what is it, where do I find it and how do I use it?
09
I confirmed the registration but I haven’t received the Voucher code confirmation email. What can I do?
- Remember to check your inbox at the email address you used during registration;
- Check your junk mail folder or make sure your inbox is not full;
- Try to register your PIN code again, if you receive an error message it means you have already registered it;
- Contact us at promotion-en@lastminute.com stating your registration code, the email address used and a telephone number. One of our agents will check the status of your registration and help you solve the problem.
10
Can I book a flight for a minor with my Voucher code?
It is not possible to book a flight for a minor, a passenger below the age of 18, with a Voucher Code for one person. Minors can only fly with an adult.
For any additional information please check the page with full instructions about it here.11
How are possible cancellations of my flight handled? Can I request a cancellation?
12
Can I make changes to the flight I booked with my promotional Voucher code? How can I do that?
13
Can I make changes to the flight I booked with my promotional Voucher code? How can I do that?
14
I cannot find available flights that fit with my travel needs, what can I do?
15
What is the expiry date of the Voucher code?
16
When is the best time to book a free flight?
17
I have two PIN codes, can I request a single Voucher code for two people?
18
Which flights can I book with my Voucher code?
19
Which flights are available on the dedicated booking site?
20
After I chose the flight I wanted, I received an error on page that it was no longer possible to book the selected flight, what happened?
21
I am entering the Voucher code in the booking page but I can’t book the flight
- Check that you are on the correct booking site: flyforfree1.lastminute.com;
- Check that the booking code entered is made up of 16 digits;
- Check that you have clicked on the “Apply” button;
- Check the expiry date of the booking code on the delivery email;
- Check that there are no blank spaces before or after the booking code;
- Check that you are using the email address associated with the booking code, you will find it in the delivery email.
22
Can the Voucher code be transferred, sold or converted?
23
Can I add an additional adult passenger to the flight booked through my Voucher code?
Your Voucher code is valid to book a flight for 1 passenger only, it’s not possible to book a flight for 2 people.
Only after booking your flight with the Voucher Code received you can make a booking for additional passengers. It is necessary to purchase the flight for the additional passengers separately with a credit/debit card, just following these simple steps below:
- Go to the website www.lastminute.com, search for the same flight booked using the Voucher Code (check that the dates, times and airline correspond) and fill in the required information;
- With just a few simple clicks you can add a passenger to your trip
For any additional information please check the page with full instructions about it here.